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SHIPPING, RETURN AND EXCHANGE POLICY

SHIPPING, RETURN AND EXCHANGE POLICY

Domestic Shipping

  • Shipping charges are calculated based on the product’s weight and the destination.
  • We generally dispatch orders within 10 days of receiving them.
  • For customized items, the estimated shipping date will be communicated via WhatsApp, as they require preparation time.

International Shipping

  • Shipping charges apply to all international shipments and depend on the destination country and weight of the shipment.
  • Readymade items are usually dispatched within 5 days of order receipt. Delivery times depend on the destination but are typically 2-3 weeks for major global cities.
  • For customized items, the shipping date will be shared via WhatsApp after preparation.

Cancellations

  • Orders can only be canceled before dispatch.
  • Customized and pre-booked orders are non-cancelable.
  • Once an item is shipped, it falls under the Returns Policy.

Return Policy

Defective Products
  • If you receive a defective product, please contact us with clear pictures/videos as evidence of the defect. We will take corrective action as necessary.
  • Please note: Slight color variations between the product image and the actual product, caused by lighting or camera differences, are not considered defects.

Return Timeframe

  • Returns must be initiated within 7 days of the purchase date.
  • Returned items must be new, unused, and include all original tags, labels, and packaging.

Return Process

  • Place the item securely in its original packaging, along with the original bill, for return.
  • The customer is responsible for return shipping costs.
  • Local customers may choose to visit the store to process returns directly.

Refunds

  • Refunds will be processed after inspecting the returned item.
  • Please allow 10 days from the receipt of the returned item for the refund to be processed.

Questions

If you have any questions about our shipping, return, or exchange policies, feel free to contact us:

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